AI Receptionist for IT Services – 24/7 Smart Client Support
HiThere AI is an AI phone answering service built for IT companies. It ensures you never miss a support call, service request, or urgent ticket, with reliable 24/7 availability.
Why IT Companies Trust HiThere AI
Support Ticket Creation
Automatically log support tickets with detailed client information and issue descriptions for faster resolution.
24/7 Technical Assistance
Provide round-the-clock coverage for critical systems, ensuring your clients’ IT infrastructure is always supported.
Emergency Escalation
Quickly detect and escalate high-priority IT emergencies to your on-call technicians.
Request Triage
Automatically assess incoming support requests and prioritise them based on urgency and potential impact.
Initial Troubleshooting
Offer basic guidance for common IT issues, helping clients resolve minor problems immediately.
Professional Client Communication
Ensure all client interactions remain professional while collecting essential issue details and updates.
How HiThere AI Supports Your IT Companies
Customer
Our server is down and clients can’t access the system.
HiThere AI
I’m on it. Can you provide the affected server and location?
Customer
The main database server in our Melbourne office.
HiThere AI
Thanks! I’ve notified your on-call technician. Help is on the way.
Respond to IT Emergencies Without Delay
When critical systems go offline or networks experience failures, rapid action is essential. HiThere AI identifies urgent technical issues instantly and directs calls to your available technicians, helping reduce downtime and keep clients informed.
Key Benefits:
- Quickly spot server outages and network disruptions
- Forward emergency calls to the right IT staff immediately
- Keep clients updated with timely status notifications
Simplified IT Ticket Handling
HiThere AI creates support tickets automatically, capturing client details, issue specifics, and urgency levels. This helps your team stay organised and focus on resolving problems efficiently.
Key Benefits:
- Automatically record comprehensive issue information
- Prioritise tickets according to severity
- Sync seamlessly with your existing ticketing system
Customer
I’m having intermittent internet outages across the office.
HiThere AI
Got it. I’ve created a support ticket with all your details and marked it as high priority.
Customer
Great, will the IT team be notified immediately?
HiThere AI
Yes, your ticket has been sent to the assigned technician and they will reach out shortly.
Customer
My home internet isn’t working.
HiThere AI
Let’s check a few things. Can you confirm if your router is powered on and cables are connected properly?
Customer
Yes, everything is connected, but the internet still doesn’t work.
HiThere AI
Got it! I’ve logged all the details and sent them to your IT team for follow-up.
Efficient Initial IT Support
HiThere AI provides first-line assistance for routine IT issues, helping clients troubleshoot common problems while recording important diagnostic information for your technical team. This improves client experience and lightens the workload on your engineers.
Key Benefits:
- Guide clients through step-by-step troubleshooting
- Resolve minor IT issues instantly
- Capture essential diagnostic details for further escalation
Set Up Your IT Companies AI Receptionist in Minutes
Step 1: Answer Calls and Capture Requests Instantly
HiThere AI picks up every incoming call automatically, so no IT support request, service enquiry, or urgent issue is missed. Clients are greeted professionally from the first ring.
Step 2: Identify Returning Clients
The AI receptionist recognises repeat clients through HiThere AI’s iHub CRM, enabling personalised support based on past tickets, system details, or service preferences.
Step 3: Manage Appointments and Task Details
AI Virtual Receptionist schedules, reschedules, and cancels appointments efficiently. It records key information like device type, access instructions, or urgent IT issues — all logged in iHub CRM for quick access by your team.
Step 4: Automatic Logs and Notifications
All calls and client interactions are recorded automatically. Your team receives summaries and alerts via email or SMS, keeping everyone informed and ready for each support task.
Frequently Asked Questions
Can HiThere AI answering service integrate with our support system?
Yes. HiThere AI works seamlessly with its iHub CRM, automatically recording all support requests, client details, and interactions. This keeps your IT workflow organised and ensures no request is missed.
How does AI Virtual Receptionist handle individual client setups?
HiThere AI can be customised with each client’s specific network configurations, software versions, and escalation protocols. This ensures personalised support tailored to every client’s environment and needs.
Can AI Virtual Receptionist provide initial troubleshooting guidance?
Absolutely. HiThere AI can walk clients through step-by-step troubleshooting for common network, software, and hardware issues. Minor problems can be resolved immediately while detailed diagnostics are logged for your technical team.
How does HiThere AI prioritise incoming support requests?
HiThere AI automatically assesses requests based on urgency, affected systems, and client service agreements. Critical issues, such as server outages, are escalated straight away, while standard requests are queued for normal handling.
Does HiThere AI provide after-hours emergency support?
Streamline Your IT Companies with HiThere AI
HiThere AI answers every support request, handles urgent issues fast, and logs all client details — keeping your IT team efficient and clients happy. Book a demo to see it in action!